Accessing Fuel Vouchers in Wirral

Important information for Professionals

Where a client needs support with energy costs, they should always have consulted with their energy provider before seeking a fuel voucher locally.

If your client needs help with energy costs, they should always contact their energy provider first.

Many providers offer their own support schemes, and this should be explored before seeking a local fuel voucher.

Fuel vouchers are usually for clients who use a pre-payment energy meter and are struggling to top up.

If they have already spoken to their energy provider and still need urgent help, they may be eligible for a fuel voucher.

In Wirral, there are four main pathways to access fuel vouchers, depending on the client’s circumstances.

  • Wirral Council Emergency Finance Team

    This team provides emergency assistance to Wirral residents in financial crisis, including fuel vouchers.

    Referrals can be made through the council’s website at Emergency financial support | wirral.gov.uk.

    If your client needs help completing the form, they can call 0151 606 2005, Monday to Friday, 9am to 5pm.

  • Energy Projects Plus

    Energy Projects Plus supports residents by providing free, friendly advice to help people reduce energy use, manage bills, and stay warm at home. As part of their support, fuel vouchers may be available in some cases.

    Referrals can be made online at Energy Projects Plus Voucher Referral or by calling Save Energy Advice Line free on 0800 043 0151.

  • Involve Northwest

    Involve Northwest provides advocacy and holistic support for people experiencing social isolation or wellbeing challenges.

    If a fuel voucher would help as part of their support, referrals can be made via Get In Touch – Involve Northwest.or call 0151 644 4500

  • Citizens Advice Wirral

    Citizens Advice Wirral helps clients maximise income and manage debt.

    Only If the person is an existing client of Citizens Advice Wirral, then they can ask their adviser for a fuel voucher.


Further Information

Additional support for language needs

If English is not your client’s first language or they face other barriers, Wirral Change can help.

They provide advice and guidance to ensure residents can access support.

Contact them by phone on 0151 649 8177 or email info@wirralchange.org.uk

Fuel Poverty support for Wirral residents: Energy Projects Plus

This local organisation are commissioned by Wirral Council Public Health to provide a fuel poverty service to people in Wirral who are struggling with energy efficiency, bills and need support to access grants and opportunities to improve properties and reduce fuel poverty in homes.

This service is available to all and not just those households with a pre-payment meter.

Referring Clients to Energy Projects Plus

Find information about local services and support for Wirral residents

Wirral InfoBank is website for community services, organisations and adult social care providers to: 

  • Provide a wide range of resources to support Wirral residents with health and wellbeing 
  • Provide information on local community activities in your area
  • Provide information on the adult social care providers on the Wirral 

There are many other support services available on Wirral InfoBank including support with Cost of Living, Employment and education and Staying safe. 

The website also includes where you can get support outside of usual working hours (9am - 5pm).