About the Qualitative Insights Repository

Qualitative insights are in-depth findings gathered directly from people to understand their experiences, opinions, feelings, and motivations in their own words. Drawing from non-numerical data such as interviews, observations, and focus groups, it can answer “how” and “why” questions. Gathering qualitative insights can result in outputs such as quotes, case studies and visual summaries.

An online repository is a digital storage location where data and resources are systematically organised and made accessible over the internet.

Building on the work of the Qualitative Insight Toolkit, which provides guidance on how to gather insights. The Qualitative Insights Repository is the site to share community insights that have been gathered in Wirral.

The repository benefits third sector organisations in the Community, Voluntary and Faith sector by providing partners with insights collected from residents. It adds value to the work of Wirral’s Public Health Team and the wider Council. Other benefits of the repository include:

• Having an accessible and central location hosting local qualitative insights.

• The repository highlights the breadth of work happening throughout Wirral to help improve residents’ health and wellbeing.

• It supports evidence-based decision making when planning and delivering services to residents. Strengthening a more targeted and resident-focused response.

• It mitigates the risk of different organisations asking residents the same questions time and time again, avoiding consultation fatigue.

To submit qualitative insights, you must first register your details to create a user profile.

[Register - Wirral Health and Wellbeing Knowledge Hub]

Once you have registered you can login to submit your qualitative insights.

[Submit Qualitative Insights - Wirral Health and Wellbeing Knowledge Hub]

Qualitative insights which have been through the Qualitative Insight Team’s quality assurance checks, will be used in one or both of the following ways:

• They will be hosted here [Qualitative Insights Repository - Wirral Health and Wellbeing Knowledge Hub]

• They will be included in a Wirral health and wellbeing thematic analysis which will support the delivery of the Wirral Health and Wellbeing Strategy.

If you want to learn more about the repository, you can contact the team on the following email address: qualitativeinsightteam@wirral.gov.uk 

Can I save my information on the insight submission form?

• You cannot save your work on the insight submission form and come back to complete it at another time. To help you complete your insights submission, we have provided a Word document which you can use offline to collate your information in your own time. You can then copy and paste your answers directly into the insights submission form. Click here to access the Word version of the insights submission form.

 

Can I remove a submission / data that I have previously submitted?

• If you have submitted content and wish to have it removed, please contact us at qualitativeinsightteam@wirral.gov.uk with details of the content and the reason for your request. We will review the request and, if approved, will remove or unpublish the content from the live site as soon as reasonably practicable.

 

Can I view or update insights I have already submitted?

• If your insights have been published on the repository, you can view them there.
  
  
• If your insights are currently being reviewed, or they were deemed not suitable for the repository (but useful for our in-house analysis), you can request a copy of your submission at qualitativeinsightteam@wirral.gov.uk.
  
  
• If you would like to update a previous submission, contact us at qualitativeinsightteam@wirral.gov.uk.
  
  
  • However, if the work is perceived to be a substantial update, we may ask you to complete a new submission.

 

Will my submission be made public on the Repository?

• There is no guarantee that your submission will be published on the Repository. A review process will be conducted and a decision made. Once this process is complete, we will inform you if your insights are made public on the Repository.
  
  
• We may store your insights in our database for analysis, and not share it on the Repository, if we think this is the most suitable plan of action for your submission. We will inform you if this is the case.

 

What happens after I submit my insights?

• Once your insights have been submitted, you will see a confirmation page to say we have received your submission. You will not receive a confirmation email.
  
  
• The Qualitative Insights Team, Public Health, Wirral Council, will review your submission as soon as possible. If it is reviewed to be relevant and of a qualifying standard, we will publish it on the Repository. We will inform you when this process is complete.

 

How long will it take for my submission to be reviewed?

• We aim to provide an initial review within 10 working days, this may be longer if substantial revisions are required. 

 

Will my submission be changed in any way?

• We may make small changes to your submission for clarity, such as formatting or spelling changes. We will not make any major changes.
  
  
• If we believe your insights are useful, but we require more information regarding certain questions, we will contact you.

 

How do I log-out of the Insights Submission Form?

• You will be automatically logged-out after 2-hours of inactivity
  
  

I have forgotten my password, how can I reset it?

• You can reset your password here: https://www.wirralhealthwellbeingknowledgehub.co.uk/forgotten-password
  
  

Who can I contact if I have a question or problem?

• Please contact the Qualitative Insights Team at qualitativeinsightteam@wirral.gov.uk.