View the Qualitative Insights Repository
The Qualitative Insights Repository is online platform for partners and council teams to share and view insights gathered from Wirral residents. It hosts Health and Wellbeing evidence gathered throughout Wirral. The insights shared have been gathered by Wirral's Qualitative Insight Team and a variety of partners from across the Community, Voluntary and Faith sector.
Building on the work of Wirral's Public Health’s Qualitative Insight Team, the Qualitative Insights Repository host insights which explore the wider determinants of health here in Wirral and delve deep into the reasons behind the health inequalities experienced. The insights will support partners and council teams when making resident-focused decisions.
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Understanding the impact of the Evolve programme: perspectives on safety, wellbeing and opportunity in Beechwood and Ballantyne, Noctorum, and Woodchurch.
This research explores residents’ awareness, experiences and perceptions of the Evolve programme across Beechwood and Ballantyne, Noctorum, and Woodchurch. The Evolve programme is a Home Office funded initiative to tackle serious, organised crime in these three areas. It has funded a range of projects to create safer and more resilient communities. Insights were gathered through doorknocking and through engagement at community venues. In total, 181 residents shared their views on the impact of the programme, the outstanding issues within their communities and future opportunities. The findings highlight the positive impact of Evolve-funded activities on wellbeing, social connection and community resilience.
19 Feb 2026
Insight provided by: The Qualitative Insight Team on behalf of Wirral Council’s Neighbourhood Community Safety Team.
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Residents’ and professionals’ experiences of accessing, navigating, and relying on the Household Support Fund in Wirral.
This qualitative research explored how residents and professionals experience the Household Support Fund (HSF) in Wirral. Insights highlight complex reasons for seeking support, including financial hardship, mental health challenges, ageing, physical health issues, and institutional barriers such as immigration status. Residents reported significant barriers including stigma, digital exclusion, language, cultural differences, and delays in accessing help. Communication was found to rely heavily on word of mouth. Professionals described increasing demand, uncertainties about ongoing funding, and challenges supporting people in crisis. The findings provide a detailed picture of residents’ reliance on HSF and the essential role of community organisations.
19 Feb 2026
Insight provided by: Qualitative Insight Team, Public Health, Wirral Council
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People Seeking Asylum and Refugees’ Experiences of Accessing Health Services in Wirral
This qualitative insight project explored how people seeking asylum and refugees (PSA&R) access and experience healthcare in Wirral. Using focus groups with PSA&R, mini focus groups with professionals and a co-design workshop, the work identified the challenges individuals face when navigating the UK system, including language barriers, digital exclusion, disrupted continuity of care and complex housing transitions. The research also highlighted enablers such as trusted community organisations, partnership working, guided support and peer networks. Findings from this qualitative work will contribute to Wirral’s broader health needs assessment and support ongoing system improvement across health, voluntary, and local authority services.
19 Feb 2026
Insight provided by: Qualitative Insight Team, Public Health – Wirral Council.
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Health-Related Worklessness in Wirral: Barriers, Opportunities and Service Transformation
This research looked at how to make people in Wirral healthier and happier by tackling problems in service delivery around work and wellbeing. Using ethnography, the research focused on people who receive Employment Support Allowance, the challenges they face, and what helps them feel ready for change. The research also explored how where people live affects their choices. The insights helped to inform service redesign and investment strategies to reduce health inequalities and improve outcomes for residents.
20 Nov 2025
Insight provided by: Revealing Reality
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Care More About Us: Reviewing the Youth Offer in Wirral
Wirral Council conducted a comprehensive review of its Youth Offer in 2019 to understand young people’s needs and aspirations. A survey designed and delivered in collaboration with young people collected 2,736 responses. The survey gathered qualitative insights on key themes including health and wellbeing; education and employment; leisure activities; youth voice; community involvement; and access to information and advice. The insights provided ‘Top 10 Recommendations’ for improving the Youth Offer in Wirral.
17 Nov 2025
Insight provided by: Wirral Council in collaboration with the Youth Voice Group and Children in Care Council
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Why Community Matters: Understanding What Children and Families Want and Need from Early Help in Wirral
The Community Matters project explored what children and families in Wirral need from Early Help services. Between June and November 2019, Capacity engaged with 447 children, young people, parents, carers and professionals across Wirral, through interviews, focus groups and surveys. Families emphasised the importance of human connection over formal services, highlighting unmet mental health needs, social isolation and challenges during life changes. Barriers included fear, shame and fragmented support. The insights informed the co-design of the Family Toolbox Alliance, launched in 2022, providing a community-driven model and a single online access point to empower families with practical and emotional support.
14 Nov 2025
Insight provided by: Capacity