View the Qualitative Insights Repository

The Qualitative Insights Repository is online platform for partners and council teams to share and view insights gathered from Wirral residents. It hosts Health and Wellbeing evidence gathered throughout Wirral. The insights shared have been gathered by Wirral's Qualitative Insight Team and a variety of partners from across the Community, Voluntary and Faith sector.

Building on the work of Wirral's Public Health’s Qualitative Insight Team, the Qualitative Insights Repository host insights which explore the wider determinants of health here in Wirral and delve deep into the reasons behind the health inequalities experienced. The insights will support partners and council teams when making resident-focused decisions.

Filter insights

Use the filters below to show insights in that category.

  • Energy Projects Plus: Resident’s Experiences of Using the Fuel Poverty Service and Its Impact on Health, Housing and Financial Stability.

    Energy Projects Plus: Resident’s Experiences of Using the Fuel Poverty Service and Its Impact on Health, Housing and Financial Stability.

    In 2024, Energy Projects Plus (EPP) was commissioned to deliver Wirral’s Fuel Poverty Service. This research explores the service’s impact during its first delivery period. The Qualitative Insight Team conducted in‑depth interviews with residents who had accessed the service at least twice and were experiencing multiple vulnerabilities. The study examined their journeys and the effects of the support received. Findings showed improved financial stability, warmer homes, reduced stress and increased confidence for many residents. The research also highlighted opportunities for earlier intervention, greater service visibility, clearer referral pathways, structured follow‑up, and more holistic, long‑term support planning.

    24 Feb 2026

    Insight provided by: Qualitative Insight Team, Public Health, Wirral Council

  • Residents’ and professionals’ experiences of accessing, navigating, and relying on the Household Support Fund in Wirral.

    Residents’ and professionals’ experiences of accessing, navigating, and relying on the Household Support Fund in Wirral.

    This qualitative research explored how residents and professionals experience the Household Support Fund (HSF) in Wirral. Insights highlight complex reasons for seeking support, including financial hardship, mental health challenges, ageing, physical health issues, and institutional barriers such as immigration status. Residents reported significant barriers including stigma, digital exclusion, language, cultural differences, and delays in accessing help. Communication was found to rely heavily on word of mouth. Professionals described increasing demand, uncertainties about ongoing funding, and challenges supporting people in crisis. The findings provide a detailed picture of residents’ reliance on HSF and the essential role of community organisations.

    19 Feb 2026

    Insight provided by: Qualitative Insight Team, Public Health, Wirral Council