Post Covid Survey - Qualitative responses
A community survey was designed to capture perspectives on support needs and priorities during the transition out of COVID-19 restrictions, with the aim of informing local policy development and service planning. The survey featured three open-ended questions exploring support requirements, adaptation to living with COVID-19 and community priorities for recovery. This report provides an overview of the key themes identified through qualitative analysis of 516 participant responses to these questions, offering valuable insight into community experiences and expectations during this period of change.
Insights gathered: March 2021 - July 2021
Insights gathered by
Wirral Intelligence Service - Public Health - Wirral Council
Aim
To capture community perspectives on support needs and priorities during the transition out of COVID-19 restrictions, informing local policy and service planning.
People engaged with
There were 516 responses from communities across the Wirral, including local services, vulnerable groups and community groups.
Methods
Qualitative analysis of free-text responses to three open-ended survey questions. Responses grouped into thematic categories with illustrative quotes.
Key insights
The following were the key insights from this project:
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Access to services was the most prominent theme (e.g., GP appointments, libraries, leisure facilities).
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Strong demand needed for mental health support, especially for vulnerable groups.
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Financial concerns included employment support, sick pay and transport costs.
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Desire for clear, consistent guidance on COVID rules and safety.
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Community priorities centred on social connection, community spirit and opportunities to engage.
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Many respondents expressed self-sufficiency or uncertainty about support needs.
Further insights included:
Improved access and a return to ‘normal’:
Respondents strongly expressed a desire for services to fully reopen and for face-to-face access to resume. Leisure centres, libraries and one-stop shops were repeatedly mentioned but GP services attracted the most comments. Many linked this need to frustration with poor current access and highlighted barriers such as lack of internet access or sensory impairments, which made online services unsuitable for their needs.
No support required or not sure:
A significant number of respondents indicated they did not require additional support or were unsure what public services could offer. Comments such as “not sure what Public Services could do” and “nothing particular” were common, reflecting a sense of self-sufficiency or uncertainty about available options.
Environment and public realm:
Many responses focused on improving outdoor spaces, which had seen increased use during the pandemic. Suggestions included repairing damage to parks, enhancing urban green spaces and addressing anti-social behaviour. Respondents also called for cleaner streets, better maintenance and visible policing to make outdoor activities safer and more enjoyable.
Focus on the vulnerable:
Mental health support emerged as a key priority, with respondents highlighting the need for quicker, more accessible services and additional funding to meet increased demand. Isolation and loneliness were recurring concerns, alongside support for specific groups such as older people, children, those experiencing domestic abuse and individuals with existing mental health conditions.
Finances and employment:
Financial support was frequently mentioned, particularly for those who had lost jobs or were self-employed. Respondents suggested measures such as subsidised transport for job seekers, debt advice and temporary suspension of council tax or parking charges. There was also recognition of the need for employment training opportunities and support for small businesses.
Clear advice and information:
Respondents emphasised the importance of consistent, accurate and accessible information. Frustration with contradictory guidance was common, with respondents wanting clarity on issues such as isolation rules, vaccination and infection rates. Improved communication from trusted sources was seen as essential for rebuilding confidence.
Living with COVID – adapting support:
When asked what support would help them adapt to living with COVID, many respondents again stressed the need for clear advice and guidance. Others highlighted maintaining helpful habits such as mask-wearing, hygiene practices and flexible working arrangements. Continued support for vulnerable groups and financial assistance, particularly around sick pay and transport costs, were also noted.
Community priorities:
The most frequently mentioned priority was fostering community spirit and social connection. Respondents valued the sense of solidarity experienced during lockdowns and wanted to see this continue. Opportunities for people to connect through events, groups and community spaces were seen as vital for rebuilding confidence and reducing isolation. Financial support for community organisations and improved communication about existing services were also identified as key factors in strengthening local resilience.
Quotes
“More emotional support for everyone, it’s affected everyone.”
“To continue the great feeling and community spirit that seems to have grown throughout the pandemic.”
How have the insights been used/shared?
Used by Wirral Public Health Intelligence to inform recovery planning, community engagement strategies, and service accessibility improvements.
Contact
phintelligence@wirral.gov.uk