Privacy policy

This page tells you:

• about the information we may collect
• how we keep your data secure
• who we share your data with
• about your rights to see or change information we hold about you

This is the Privacy Notice relating to the web site www.wirralhealthwellbeingknowledgehub.co.uk 

1. Who we are

This web site is provided by Wirral Council, a Local Authority which is based at:

Wirral Council
2 Alice Ker Square
Birkenhead
Wirral
CH41 2AB

Telephone: 0151 606 2000
Website: www.wirral.gov.uk

We (Wirral Council) are registered as a Data Processor with the Information Commissioner’s Office (ICO).  That allows us to collect certain information from people who use this web site, on condition that we store and process the information correctly. 

Our ICO registration number is Z5881449 - please go to the ICO search facility here 

2. What information we may collect

The Wirral Health and Wellbeing Knowledge Hub web site collects the following data:

2a. Information which you input into any forms we may include on the web site, e.g. a Contact Us form.

2b. Anonymised information collected by cookies.  This includes your geographic area, the times you visited the web site and the pages you accessed.  Please note that we are only able to see the IP address of a visitor; we can’t see who you are, your exact location or any contact details.  You can choose to be excluded from this by setting your web browser not to accept cookies.  The ‘help’ section of your browser will explain how to do this.  You can see which cookies we use here.

2c. Your e-mail address for newsletter (optional).  If you choose to complete the form on this web site to subscribe to our e-newsletter, we will collect the e-mail address that you submit on the form.

2d. If you register for an account on this website, we will collect personal information such as your name, email address, phone number, job title, and organisation. 

In addition, the web site shows you e-mail addresses of various organisations and individuals who may be of service to you.  If you click on any of those links to e-mail the party concerned, the transmission of that e-mail is beyond the control of our organisation and this web site, so we strongly recommend that you exclude any sensitive information and/or use a secure e-mail system.

3. Why we collect the information

3a.  We collect information from forms in order to service the request or instruction you are making.  For example if you fill in a Contact Us form to send us a question, we will use the information you send – which may include your contact details – to help or instruct you.

3b. We collect cookie information in order to assess the effectiveness of our web site and improve the material which we provide as well as our links to and from other web sites.  We analyse cookie information using widely-used commercial software tools.

3c.  We collect your e-mail address in order to send you our e-newsletters by e-mail.  This is optional and is only collected if you choose to fill in the subscription form on this website.

3d. If you register for an account on this website, we will collect personal information such as your name, email address, phone number, job title, and organisation. This information is used to create and manage your account, verify your identity when you sign in, and ensure you have appropriate access to site content.

4. The legal basis for collecting the information

We can only collect information from you if we have a lawful basis for doing so.  In the case of this web site we collect information on the basis of ‘Public Task’.  As an official body we have a remit to provide services to improve the health of our population and the information we collect through this web site is part of us doing that.

5. Who we share information with

5a. In the case of information we collect when you fill in a form on this web site, e.g. when you send us a query via a Contact Us form, that information will be sent to the relevant team or individual officer of the Council who is authorised to deal with your enquiry or comment.  On occasions where the matter needs to be addressed by another organisation we may pass information to that organisation.   In addition we may on occasion be required by the Police or other law agency to release information and as part of a legal process.

5b. The cookie information we collect is only viewed by the Council or by our web site host:  NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) for technical support purposes.

5c. If you supply your e-mail address as part of subscribing to our e-newsletter, we will only store and use your e-mail address in order to send you those newsletters.  If you choose to unsubscribe, your e-mail address will be removed from our systems.

5d. If you register for an account on this website, we will collect personal information such as your name, email address, phone number, job title, and organisation. This information is used to create and manage your account, verify your identity when you sign in, and ensure you have appropriate access to site content. We may contact you from time to time regarding the content you have submitted and opportunities to engage with the Qualitative Insight Team, Public Health, Wirral Council.

6. How we keep information safe

Our web site host, MLCSU, employs a range of software and hardware technologies to make sure data which is collected through this web site is processed securely.

In addition, at Wirral Council, we have robust Information Governance standards which ensure that all personally identifiable information is securely processed and, if necessary, securely stored.

In the case of certain facilities such as our e-newsletter service, we use third party suppliers, e.g. we use Brevo to manage our e-newsletter distribution lists.  We have chosen those suppliers as we understand their data security processes to be adequate to ensure your information is kept safe.

7. Password and Account Security
Passwords you create for this website must be at least 10 characters long. All passwords are securely hashed and salted using industry-standard encryption practices and are never stored in plain text. For your protection, accounts may be temporarily locked after multiple failed login attempts.

8. Monitoring and Activity Logging
We may monitor and log user activity on this website, including logins, uploads, and changes to content. These logs are stored securely and are used for system administration, security monitoring, and compliance with our legal obligations.

9. Your rights

You have the right to:

9a. Know what information we hold about you as a result of your use of this web site

9b. Correct any such information which you think requires updating or correcting

9c. Have us delete any such information.

For the newsletter: If you wish to do any of those things, please email us at phintelligence@wirral.gov.uk 

For the repository: If you wish to do any of those things, please email us at qualitativeinsightteam@wirral.gov.uk  

Please bear in mind that we are unable to provide you with cookie information relating to your use of the web site as the information we collect doesn’t allow us to identify you.  Remember, you can exclude yourself from the cookie information by disabling cookies for this web site within your browser software.

If you are dissatisfied with how we process your information, please contact us first on the e-mail address above.

If you are not satisfied with our response, you are entitled at any stage to contact the Information Commissioner’s Office.  The ICO is a national body which oversees data protection matters for all companies and organisations, including NHS organisations.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire 
SK9 5AF

Tel: 0303 123 1113
Website: www.ico.org.uk

Last updated 3rd September 2025.

Future updates to this Privacy Notice will be posted on this web page.